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Clinic Administrative Assistant

2 months ago

West Palm Beach, Florida, United States Boys Town Full time

As a vital member of our healthcare team, you will oversee clinic operations, ensuring a welcoming environment for clients and maintaining efficient schedules.

PRIMARY RESPONSIBILITIES:

Facilitates clinic operations, focusing on client interaction and service excellence.

  • Delivers outstanding customer service to all individuals visiting the clinic, engaging with clients and guardians in a courteous and professional manner regarding registration, scheduling, and service inquiries.
  • Handles incoming calls to manage provider schedules, assists with new client registrations, processes clinical inquiries, and addresses billing and insurance questions.
  • Welcomes clients upon arrival, verifies their information, and accurately inputs data into the electronic health record system, ensuring all demographic and insurance details are current. Collects copayments and notifies providers of client arrivals.
  • Collaborates with Medicaid and various insurance providers to secure necessary authorizations for services, communicating approved services to the healthcare team.
  • Engages with community resources to gather essential information for client services.
  • Maintains accurate documentation by scanning correspondence and notes into the electronic health record.
  • Initiates requests for release of information within the electronic health record system.
  • Responds promptly to inquiries and requests via email and other communication channels.
  • Registers clients in the system following their initial appointments.
  • Oversees the opening and closing procedures of the clinic front desk, ensuring the security of sensitive information.
  • Orders necessary forms and office supplies to support clinic operations.
  • Monitors the waiting area to maintain a clean, safe, and welcoming environment for clients.
  • Contacts clients to confirm upcoming appointments as needed.
SKILLS AND QUALIFICATIONS:
  • Familiarity with electronic scheduling systems and health insurance processes, including Medicaid.
  • Proficient in maintaining confidential records with a high degree of accuracy.
  • Excellent communication skills, capable of articulating information professionally while upholding confidentiality.
  • Ability to work autonomously, prioritize tasks, and manage multiple responsibilities effectively.
MINIMUM REQUIREMENTS:
  • High school diploma or equivalent is mandatory.
PREFERRED QUALIFICATIONS:
  • At least one year of experience in a healthcare setting is preferred.
  • Bilingual candidates are encouraged to apply.

Diversity is a core value at Boys Town, fostering an inclusive culture that respects the unique strengths and experiences of all employees.

About Boys Town:

Boys Town has been a leader in child and family care since its inception, evolving into one of the largest organizations in the field. Our commitment to our mission is reflected in the dedication of our employees, who strive to make a positive impact on the lives of children and families. We offer competitive benefits, including reduced-cost healthcare services, mental health support, retirement plans, and professional development opportunities. Join us in making a difference.