Technical Support Specialist

2 days ago


Elizabethtown, Pennsylvania, United States Nordstrom Full time
Job Overview

Nordstrom is seeking a skilled Technical Support Specialist to join our team at our Fulfillment Center in Elizabethtown, PA. As a key member of our Technical Support Services team, you will provide technical assistance to users, troubleshoot and resolve technical issues, and maintain a high level of customer satisfaction.

Key Responsibilities
  • Provide technical support to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, hardware, and software
  • Maintain a high level of customer satisfaction through excellent communication and problem-solving skills
  • Collaborate with other teams to resolve technical issues and improve processes
  • Stay up-to-date with new technologies and trends in the field
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • 2+ years' experience in a service management industry
  • 3 years' tech support experience
  • 3+ years' experience troubleshooting, testing, or repairing technical equipment
  • Familiarity with Windows 10/11, Dell Desktop/Laptop, iPads, thermal printers, laser printers
  • Excellent problem-solving skills and aptitude to learn quickly
  • Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty
How We Work
  • With Others We leverage a robust set of virtual collaboration tools facilitating effective engagement among remote workers.
  • With Transparency We encourage open dialog and discourse. We actively work to break down silos.
  • With Agility We believe in leveraging methodologies focusing on individuals, interactions, collaboration and responding rapidly to change.
  • With Open Minds We are committed to creating a diverse culture where people are free to voice their views and suggest creative solutions.
  • With Pride We value investing in people, growing careers, and embracing diversity, equity, inclusion, and belonging.
  • With Nordstrom Core Values Customer Obsessed, Owners at Heart, Curious and Ever Changing, Here to Win, and Extending Ourselves.
We've Got You Covered

Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources
Important Notes

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.



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