Technical Support Specialist
4 days ago
Nordstrom is seeking a skilled Technician 2 to join our Technical Support Services team. As a key member of our operations team, you will play a critical role in ensuring the seamless flow of merchandise to our stores and customers.
Key Responsibilities- Provide expert technical support to users, guiding them through troubleshooting and maintenance processes.
- Analyze and resolve technical issues, utilizing daily work management systems data to prioritize and communicate identified issues to leadership.
- Protect Nordstrom's brand by ensuring the security and integrity of customer and company data, adhering to all relevant security controls and practices.
- Collaborate with the technical team to implement technology solutions and meet project deadlines.
- Perform routine maintenance activities to prevent technical equipment failures and ensure optimal system performance.
- Develop and maintain a deep understanding of project management best practices and apply them to drive results.
- Bachelor's degree in a related field or equivalent experience.
- 2+ years of experience in a service management industry.
- 3 years of technical support experience.
- 3+ years of experience troubleshooting, testing, or repairing technical equipment.
- Familiarity with Windows 10/11, Dell Desktop/Laptop, iPads, thermal printers, and laser printers.
- Excellent problem-solving skills and ability to learn quickly.
- Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty.
- We leverage virtual collaboration tools to facilitate effective engagement among remote workers.
- We encourage open dialogue and discourse, actively working to break down silos.
- We believe in leveraging methodologies focusing on individuals, interactions, collaboration, and responding rapidly to change.
- We are committed to creating a diverse culture where people are free to voice their views and suggest creative solutions.
- We value investing in people, growing careers, and embracing diversity, equity, inclusion, and belonging.
- We operate with Nordstrom's Core Values: Customer Obsessed, Owners at Heart, Curious and Ever Changing, Here to Win, and Extending Ourselves.
Nordstrom offers a comprehensive benefits package, including medical, vision, dental, retirement, and paid time away. We also provide life insurance, disability, merchandise discount, and EAP resources.
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Technical Support Specialist
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Technical Support Specialist
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Elizabethtown, Pennsylvania, United States Nordstrom Full timeJob SummaryNordstrom is seeking a skilled Technical Support Specialist to join our team. As a key member of our Technical Support Services team, you will provide exceptional technical support to Nordstrom employees, ensuring seamless operations and excellent customer service.Key ResponsibilitiesProvide timely and effective technical assistance to users,...
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Technical Support Specialist
5 days ago
Elizabethtown, Pennsylvania, United States Nordstrom Full timeJob SummaryNordstrom is seeking a skilled Technical Support Specialist to join our team. As a key member of our Technical Support Services team, you will provide exceptional technical support to Nordstrom employees, ensuring seamless operations and excellent customer service.Key ResponsibilitiesProvide timely and effective technical assistance to users,...
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Elizabethtown, Pennsylvania, United States Nordstrom Full timeJob OverviewNordstrom is seeking a skilled Technical Support Specialist to join our team at our Fulfillment Center in Elizabethtown, PA. As a key member of our Technical Support Services team, you will provide technical assistance to users, troubleshoot and resolve technical issues, and maintain a high level of customer satisfaction.Key...
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Technical Support Specialist
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Elizabethtown, Pennsylvania, United States Nordstrom Full timeJob SummaryNordstrom is seeking a skilled Technician 2 to join our Technical Support Services team. As a key member of our operations team, you will play a critical role in ensuring the seamless flow of merchandise to our stores and customers. Your technical expertise and excellent customer service skills will be essential in providing support to users with...
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