Technical Support Specialist

4 days ago


Elizabethtown, Pennsylvania, United States Nordstrom Full time
Job Summary

Nordstrom is seeking a skilled Technician 2 to join our Technical Support Services team. As a key member of our operations team, you will play a critical role in ensuring the seamless flow of merchandise to our stores and customers. Your technical expertise and excellent customer service skills will be essential in providing support to users with inquiries involving computer systems, hardware, and software.

About the Role

This is a dynamic and challenging role that requires a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service. As a Technician 2, you will be responsible for providing quick and effective assistance to users, guiding them through troubleshooting and maintenance, and utilizing daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership. You will also be responsible for protecting the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented.

Responsibilities

Some of the key responsibilities of this role include:

  • Providing technical support to users with inquiries involving computer systems, hardware, and software.
  • Utilizing daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
  • Protecting the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented.
  • Identifying and analyzing technical issues, creating effective plans for resolution, and implementing technical solutions.
  • Performing maintenance activities to help prevent unexpected failures of technical equipment.
  • Collaborating with the technical support team to ensure seamless technical support services.
  • Demonstrating a strong understanding of technical concepts and principles, and consistently delivering within target SLA's for the specific area.
  • Demonstrating a strong understanding of project management best practices.
  • Working onsite at our Fulfillment Center in Elizabethtown, PA, with a scheduled shift of Wednesday - Saturday from 11 AM - 9:30 PM.


Requirements

To be successful in this role, you will need to have:

  • A bachelor's degree in a related field or equivalent experience.
  • 2+ years' experience in a service management industry.
  • 3 years' tech support experience.
  • 3+ years' experience troubleshooting, testing, or repairing technical equipment.
  • Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, iPads, thermal printers, laser printers.
  • Excellent problem-solving skills and aptitude to learn quickly.
  • Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty.


About Nordstrom

Nordstrom is a leading fashion retailer that is committed to delivering exceptional customer service and providing a positive work environment for our employees. We believe in investing in our people, growing careers, and embracing diversity, equity, inclusion, and belonging. We are proud to offer a variety of benefits to support our employees and their families, including medical/vision, dental, retirement, and paid time away. We also offer life insurance and disability, merchandise discount, and EAP resources. We are an equal opportunity employer and welcome applications from qualified candidates.

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