Service Delivery Specialist

7 days ago


Charlottesville, Virginia, United States GATES HUDSON & ASSOCIATES Full time

Job Summary:

Gates Hudson & Associates is seeking a highly skilled Service Coordinator to join our team. As a key member of our maintenance operations team, you will be responsible for ensuring the highest level of resident satisfaction through effective maintenance repair management.

Key Responsibilities:

  • Conduct follow-up calls with residents to ensure satisfaction with maintenance repairs.
  • Manage and maintain pest control logs and services.
  • Prepare incident reports for floods, fires, damages, and general incidents.
  • Develop and implement maintenance plans to ensure quality control standards are consistently met.
  • Conduct move-out, make-ready inspections, and routine property inspections.
  • Assist in gathering proposals for outstanding contractor repairs and equipment needs.
  • Maintain a ticket count of under 25 open requests.
  • Perform other duties as deemed vital by the Property Manager and Assistant Property Manager.

Requirements:

  • High school diploma.
  • Relevant field experience in property management.
  • Excellent customer service and negotiation skills.
  • Leadership experience recommended.
  • Proficiency in Excel and Yardi.


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