Customer Service Ambassador

5 days ago


Sanford, Florida, United States Freeman Holdings Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Freeman Holdings Group. As a key member of our customer service department, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Provide prompt and professional service to customers, responding to their inquiries and resolving issues in a timely and effective manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our company's products and services, enabling you to provide accurate and helpful information to customers.
  • Communication: Communicate effectively with customers, pilots, and team members, both verbally and in writing, to ensure seamless service delivery.
  • Problem-Solving: Proactively identify and resolve customer issues, escalating complex problems to senior team members as needed.
  • Team Collaboration: Work closely with the line service team to ensure seamless service delivery and exceed customer expectations.
  • Administrative Tasks: Perform administrative tasks, such as invoicing and record-keeping, to ensure accurate and timely service delivery.
Requirements
  • Customer Service Experience: Minimum 1 year of customer service experience in a service industry setting.
  • Education: High School Diploma or equivalent required.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, pilots, and team members.
  • Technical Skills: Proficient in Microsoft Office products and point of sale programs.
  • Physical Demands: Ability to lift 25 pounds, stand for extended periods, and walk throughout the facility.
Benefits
  • Competitive Pay: Starting pay $14.50 per hour.
  • Benefits Package: Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and a matching 401(k) program.


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