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Customer Service Representative

2 months ago

Sanford, Florida, United States Rack Room Shoes Full time

Job Summary:

Rack Room Shoes is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and productive store environment.

Key Responsibilities:

  • Customer Service: Create a positive and welcoming shopping experience for customers, providing assistance and answering questions to ensure customer satisfaction.
  • Product Knowledge: Develop and maintain a thorough understanding of our products, including features, benefits, and pricing.
  • Merchandise Presentation: Maintain a visually appealing store environment, ensuring merchandise is properly displayed and organized.
  • Loss Prevention: Be aware of potential loss prevention concerns and take action to prevent theft and damage to company property.
  • Cash Handling: Process sales transactions accurately and efficiently, maintaining a high level of cash handling skills.
  • Teamwork: Collaborate with colleagues to achieve sales and work goals, providing support and assistance as needed.

Requirements:

  • Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Product Knowledge: Basic knowledge of footwear and retail industry, with a willingness to learn and develop product knowledge.
  • Math Skills: Basic math skills, with the ability to accurately handle cash and process transactions.
  • Availability: Availability to work a variety of shifts, including weekends and holidays.

About Rack Room Shoes:

Rack Room Shoes is a leading retailer of footwear, offering a wide selection of nationally recognized brands and exclusive private labels. We are committed to providing exceptional customer service and creating a positive and productive work environment.