FCMB Claims Customer Service Advocate II
7 days ago
As a Claims Customer Service Advocate II at BlueCross BlueShield of South Carolina, you will be responsible for responding to routine correspondence and telephone inquiries related to claims or appeals. Your attention to detail will be crucial in identifying incorrectly processed claims and completing adjustments and related reprocessing actions.
Key Responsibilities:- Respond to routine correspondence and telephone inquiries related to claims or appeals
- Identify incorrectly processed claims and complete adjustments and related reprocessing actions
- Collaborate with internal stakeholders to resolve claims-related issues
- Provide excellent customer service to members and providers
- High school diploma or equivalent required
- 1-2 years of experience in claims or customer service
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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Claims Customer Service Advocate II
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