Customer Service Advocate
2 weeks ago
Location: Columbia, SC
Duration: 3+ Months (Contract to Perm)
Job Summary:
We are seeking a highly skilled Customer Service Advocate I to join our team at Spectraforce Technologies Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through prompt, accurate, and courteous responses to customer inquiries.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries via phone, email, or chat.
- Conduct research to resolve customer issues and ensure accurate documentation of inquiries.
- Collaborate with internal teams to resolve complex customer issues.
- Initiate or process adjustments as needed to resolve customer inquiries.
- Provide feedback to management on customer problems, questions, and needs.
- Maintain accurate records of customer complaints and make recommendations for improvements.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and research skills.
- Proficiency in using technology and software applications.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
How to Apply:
Please submit your application, including your resume and cover letter, to [insert contact information].
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