Rental Operations Coordinator

1 day ago


Toledo, Ohio, United States Summit Fleet Full time
Job Summary

The Rental Coordinator plays a critical role in ensuring the smooth operation of our fleet management services. This position is responsible for coordinating and tracking the movement of vehicles, as well as providing exceptional customer service to our clients.

Key Responsibilities
  • Coordinate with carriers to meet customer requirements for pickup, delivery, and hours of operation
  • Negotiate carrier/vendor rates as needed
  • Book and coordinate transportation moves
  • Communicate directly with customers, sales representatives, and account managers to provide routine updates on pickup and delivery status
  • Maintain accurate and up-to-date records of planned, pending, and completed transportation movements
  • Monitor and determine priority of vehicle maintenance, servicing, and repairs
  • Establish and manage timelines related to vehicle activity
  • Direct vendor activities to ensure vehicles are maintained in safe operating condition
  • Review vendors' work to ensure compliance with our standards and procedures
  • Participate in the delivery and pickup of vehicles
Requirements
  • Strong customer service and communication skills
  • Written skills to compose clear and concise descriptions when posting files and drafting correspondence
  • Excellent customer service and telephone communication skills
  • Capacity to multi-task in a fast-paced work environment
  • Must be a team player
  • High School Diploma or GED required
  • Good computer fundamentals
  • 1-2 years of transportation or transportation dispatch experience, or equivalent training preferred
  • 1-2 years of related customer service experience preferred
About Summit Fleet

Summit Fleet provides leasing and fleet management services across Canada and the continental USA. We build customized fleet programs tailored to meet the specific needs of our clients.

We offer competitive compensation, monthly cash incentives for performance, and a generous benefits package, including medical, dental, and vision coverage, as well as 401K contributions.



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