Fulfillment Operations Coordinator
1 week ago
Ardmore Home Design (AHD) is a fast-paced, entrepreneurial company that values people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home decor to interior designers and boutique/luxury retailers globally.
Job SummaryWe are seeking a Fulfillment Operations Coordinator to assist in logistical support and streamlining our operations. The successful candidate will be responsible for ensuring smooth logistical operations related to freight claims, returns, and expense tracking.
Key Responsibilities- Create and distribute return labels and call-tags to facilitate the return of merchandise from customers.
- Monitor and ensure that returned products are received back within the designated timeframes.
- Evaluate and offer resolutions for claims that are denied by carriers.
- Regularly update the claims management portal with necessary actions, status changes, and relevant details.
- Compile and present weekly summaries of all claims that have been processed.
- Create and deliver monthly reports detailing freight expenses to aid in budget management.
- Continuously communicate with carriers throughout the claims process to ensure issues are resolved efficiently.
- Handle and process refund checks received from carriers for approved claims.
- Monitor and analyze claims data to identify trends and areas for improvement in the fulfillment process.
- 2+ years of experience in logistics, warehouse fulfillment, or a related field.
- Proven understanding of logistics and freight operations, including LTL shipments.
- Proficiency in Microsoft Excel, including experience with data analysis and reporting.
- Strong communication skills with the ability to effectively interact with carriers, customers, and internal teams.
- Experience with claims management systems and a solid grasp of warehouse management technology.
- Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field preferred, or equivalent practical experience.
- Project management experience is a plus (e.g., PMP/CAPM, Six Sigma, Lean certifications).
- Analytical skills to monitor and interpret claims data for process improvement.
The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job.
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