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Customer Service Representative

2 months ago

Brookfield, Wisconsin, United States RF TECHNOLOGIES INC Full time
Job Title: Customer Care Specialist

We are seeking a highly skilled Customer Care Specialist to join our team at RF Technologies Inc. in Brookfield, WI. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our existing customer base, resolving customer inquiries and problems, and processing orders in accordance with company policies and procedures.

Key Responsibilities:
  • Support the existing customer base, develop and maintain positive relationships with customers placing orders for parts and supplies via phone, email, and other communication channels.
  • Take incoming orders, prepare order forms, and enter customer orders into our ERP system.
  • Make outbound calls to customers to resolve issues and provide updates on order status.
  • Prepare and follow-up on quotes for parts and supplies, ensuring timely and accurate delivery.
  • Work daily with various systems, including Order Entry, CRM, and Service software, to research and handle customer problems.
  • Escalate customer situations to the Service or Sales teams as needed, ensuring seamless resolution.
  • Understand and stay up-to-date on RF Technologies' product offerings, ensuring accurate information is provided to customers.
  • Maintain and update contact management databases, verifying and updating information after each phone contact or sales activity.
Requirements and Skills:
  • Associate degree or additional education beyond high school preferred.
  • Minimum of 2 years of experience in customer service or support, preferably handling incoming calls.
  • Strong verbal and written communication skills, with the ability to discern and diffuse customer issues.
  • Ability to plan, organize, and coordinate multiple tasks simultaneously, with a focus on meeting deadlines and delivering results.
  • PC literacy required in contact management software, with proficiency in Word, Excel, and PowerPoint highly desired.
  • Order entry experience highly desired, with experience in both order entry and CRM systems.
Benefits:
  • Comprehensive insurance (medical, dental, vision).
  • 401(k) plan with company match.
  • Paid sick, holiday, and vacation days.
  • Flexible work schedule.
  • Educational Assistance.

RF Technologies Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.