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Customer Service Representative

1 month ago

Brookfield, Wisconsin, United States Disability Solutions Full time
Job Summary

Associated Bank is seeking a Customer Service Representative to provide fast, friendly customer service by always adhering to common courtesies and delivering the brand promise with every customer. This role involves efficiently and accurately processing customer transactions while adhering to all required policies and procedures. The ideal candidate will support the sales process in the branch by identifying customer needs, promoting current offers, and referring customers to other colleagues for assistance with financial solutions.

Key Responsibilities

Perform customer banking transactions, identify and service customer needs, and resolve issues.
Support the sales process by referring customers in need of additional financial solutions.
Share product and service promotions and new opportunities with our customers.
Answer customer questions to ensure satisfaction and safety.
Service vault, night drop, and ATM machines, as assigned.

Requirements

High School or equivalent combination of education and experience.
Less than 2 years of demonstrated customer service skills and computer experience.

Benefits

Associated Bank offers a comprehensive benefits package, including retirement savings, paid time off, opportunities for professional development, and more.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.

Additional Information

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, and Minnesota. We consider our colleagues critical to our continued success.