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Customer Service Representative

1 month ago


Brookfield, Wisconsin, United States K9 Resorts of Brookfield Full time

Job Summary:

We are seeking a highly motivated and compassionate Customer Service Representative to join our team at K9 Resorts of Brookfield. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities:

  • Provide a "wow experience" for every client and their pet
  • Ensure the mission and values of K9 Resorts are protected and upheld
  • Perform Check In/Check Out and reservation procedures in the POS system
  • Accept payment from customers
  • Take custody of pets and ensure they are properly placed in the building
  • Answer telephone inquiries
  • Work closely with the owner in charge to handle small office tasks
  • Provide tours of the facility to potential customers when necessary
  • Responsible for feeding and medicating of all dogs
  • Provide personal playtimes for dogs when such a service is requested
  • Take dogs outside for elimination breaks
  • Perform body checks on dogs to search for pre-existing conditions and/or injuries

Requirements:

  • Must complete K9 Resorts Certification Program for a Customer Service Representative
  • Customer service-oriented

Education and Experience:

High School diploma or equivalent

Previous experience is preferred but not required

Some weekend and holiday hours are required

Technical Skills:

Computer skills including knowledge of Microsoft Windows

Proficient written and spoken communication skills

Personal Characteristics:

Must be able to communicate with all types of people, remain calm, mediate and problem solve

Must be of moral and ethical character

High level of emotional intelligence

Salesmanship personality and comfort

Ability to multitask

Strong ability to adapt to change and support company directives

A Can-Do - It is my job attitude

Outgoing, positive, enthusiastic personality

Must demonstrate a love for dogs

Well-organized and efficient