Client Support Specialist
2 weeks ago
Customer Service Representative, (Remote option after training completion)
Salary: $16.00 per hour
Company Overview: Carroll Water is dedicated to serving the Maryland, Northern Virginia, and Southern Pennsylvania regions. We provide a vibrant workplace with benefits including paid holidays, sick leave, vacation, health and life insurance, and a 401(k) plan with company contributions.
Training: Our training program includes online learning through the Water Quality Association (WQA).
Job Summary:
The Customer Service Representative will engage with our clientele by addressing their inquiries and resolving any issues they may encounter.
Supervisory Responsibilities:
None
Duties and Responsibilities:
- Work collaboratively in a team setting while demonstrating self-motivation.
- Communicate with customers through various channels such as phone, email, online chat, or in-person to provide assistance and information regarding our products and services.
- Schedule appointments with customers and ensure the Customer Relationship Management (CRM) system is consistently updated.
- Coordinate with the service manager to optimize service routes and schedules.
- Process orders for new or additional products and services.
- Address customer inquiries and complaints; escalate complex issues to the appropriate specialist or team member.
- Take necessary actions to resolve customer concerns effectively.
- Maintain accurate customer accounts and detailed records of interactions, including inquiries and complaints.
- Perform additional related tasks as assigned.
Required Skills and Abilities:
- Exceptional communication skills, including active listening.
- Customer-focused with the ability to resolve grievances.
- Proficient in computer applications and quick to learn new software.
- Ability to manage multiple tasks in a fast-paced environment.
- Strong organizational skills.
- Reliable transportation is necessary.
Education and Experience:
High school diploma or equivalent is required. Previous experience in customer service is preferred.
Physical Requirements:
Must be able to sit for extended periods while working on a computer and occasionally lift up to 15 pounds.
Work Schedule:
Standard hours are Monday through Friday, 8:00 AM to 4:30 PM.
Compensation: Pay range is $16.00 to $18.00 per hour.
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