Client Support Specialist

2 weeks ago


East Millinocket, Maine, United States Carroll Water Full time

Customer Service Representative, (Remote option after training completion)

Salary: $16.00 per hour

Company Overview: Carroll Water is dedicated to serving the Maryland, Northern Virginia, and Southern Pennsylvania regions. We provide a vibrant workplace with benefits including paid holidays, sick leave, vacation, health and life insurance, and a 401(k) plan with company contributions.

Training: Our training program includes online learning through the Water Quality Association (WQA).

Job Summary:

The Customer Service Representative will engage with our clientele by addressing their inquiries and resolving any issues they may encounter.

Supervisory Responsibilities:

None

Duties and Responsibilities:

  1. Work collaboratively in a team setting while demonstrating self-motivation.
  2. Communicate with customers through various channels such as phone, email, online chat, or in-person to provide assistance and information regarding our products and services.
  3. Schedule appointments with customers and ensure the Customer Relationship Management (CRM) system is consistently updated.
  4. Coordinate with the service manager to optimize service routes and schedules.
  5. Process orders for new or additional products and services.
  6. Address customer inquiries and complaints; escalate complex issues to the appropriate specialist or team member.
  7. Take necessary actions to resolve customer concerns effectively.
  8. Maintain accurate customer accounts and detailed records of interactions, including inquiries and complaints.
  9. Perform additional related tasks as assigned.

Required Skills and Abilities:

  • Exceptional communication skills, including active listening.
  • Customer-focused with the ability to resolve grievances.
  • Proficient in computer applications and quick to learn new software.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Strong organizational skills.
  • Reliable transportation is necessary.

Education and Experience:

High school diploma or equivalent is required. Previous experience in customer service is preferred.

Physical Requirements:

Must be able to sit for extended periods while working on a computer and occasionally lift up to 15 pounds.

Work Schedule:

Standard hours are Monday through Friday, 8:00 AM to 4:30 PM.

Compensation: Pay range is $16.00 to $18.00 per hour.



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