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Client Care Specialist

2 months ago

East Millinocket, Maine, United States Anne Arundel Dermatology Full time

Position Overview:

At Anne Arundel Dermatology, we prioritize exceptional care for our patients and foster a supportive environment for our team members.

Core Values:

Patient First | Compassion | Accountability | Trust | Collaborative Teamwork | Professional Growth

With over 50 years of experience, our mission is to deliver the highest quality and comprehensive range of medical, surgical, and aesthetic skin care services. Our team comprises over 250 skilled clinicians across more than 110 locations in multiple states, and we are continuously expanding our family of talented professionals.

Why Choose Anne Arundel Dermatology?

We are dedicated to ongoing training and education for our staff. We stay abreast of the latest advancements in dermatology, including research, innovative treatments, and preventive care methods. Joining our team means more than just a job; it offers extensive hands-on training and long-term career advancement opportunities.

Work Schedule: Monday to Friday, with varying hours between 8 AM and 6 PM.

Key Responsibilities:

We are looking for a professional, friendly, and enthusiastic individual with outstanding communication skills. You will play a crucial role in ensuring the smooth operation of our practice and enhancing the patient experience through your attentive and courteous interactions.

  • Welcome patients warmly and manage their check-in and check-out processes.
  • Input new patient information accurately into our systems and verify patient charts for completeness.
  • Assist patients with payment processing and provide billing and insurance information.
  • Schedule appointments and manage patient flow within the office.
  • Maintain patient records and perform various administrative tasks as needed.

Essential Duties:

  • Greet patients in a friendly and professional manner.
  • Handle phone calls, schedule appointments, and manage referrals.
  • Take clear and concise messages for the team.
  • Ensure all patient demographics are accurately recorded during appointments.
  • Review patient charts to confirm all necessary information is collected and signed.
  • Monitor patient activity in the reception area and communicate effectively with patients.
  • Collect patient payments proactively.
  • Update inventory on a weekly basis.
  • Always treat patients with respect and empathy.
  • Process inventory orders as required.
  • At the end of the day, run reports and balance payment totals.
  • Distribute incoming reports and correspondence within patient charts.
  • Address all phone messages, faxes, and interdepartmental mail promptly.
  • Support other staff members as needed.
  • Perform additional duties as assigned by management.

Qualifications:

Education and Experience:

  • High School Diploma or GED (required).
  • 1-3 years of recent experience as a Medical Receptionist in a clinical or surgical environment (preferred).
  • Previous experience in a dermatology setting (preferred).

Skills and Abilities:

  • Exceptional customer service and communication skills.
  • Understanding of HIPAA regulations.
  • Able to manage multiple tasks efficiently.
  • Strong organizational and time management abilities.
  • Capable of thriving in a fast-paced and sometimes stressful environment.
  • Detail-oriented with a focus on accuracy.
  • Familiarity with multi-line phone systems.
  • Proficient in operating standard office equipment (e.g., computers, fax machines, copiers, scanners).
  • Intermediate computer skills and experience with EMR systems.
  • Fluent in English.
  • Able to sort and file materials accurately.
  • Willingness to travel to and provide coverage for other local offices as needed.

Physical Requirements:

  • Ability to sit for extended periods, with some standing, stooping, and reaching.
  • Manual dexterity sufficient for keyboard operation.
  • Correctable vision to 20/20 and normal hearing range for telephone communication.
  • Ability to lift and carry up to 30 pounds.