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Customer Service Representative

2 months ago

Decatur, Illinois, United States GeorgiaGov Full time

About Us

The Georgia Student Finance Commission is dedicated to promoting access to education beyond high school for Georgians. Our mission is to provide college planning and educational services to over 2 million residents through various programs, including the HOPE Scholarship and Student Access Loan Program.

Our Offerings

We provide an excellent benefits package, including 13 paid holidays, 3 weeks of annual leave, and 3 weeks of sick leave per year. Our standard business hours are Monday through Friday from 8:30am to 5pm, with a hybrid work schedule after training. We also offer employee recognition and a great work environment.

Job Responsibilities

As a Customer Service Representative, you will:

  • Maintain knowledge of current program regulations and systems to assist customers.
  • Provide exceptional customer service and report customer feedback.
  • Communicate effectively orally or in writing.
  • Handle and resolve routine customer complaints and/or problems.
  • Efficiently process incoming documents and update data records.
  • Work as a team member to produce needed outcomes.

Minimum Qualifications

High school diploma or GED and completion of 90 quarter hours (60 semester hours) at an accredited college or university, or one year of experience in a customer service setting communicating information, or one year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.

Preferred Qualifications

Intermediate level proficiency in Microsoft Office applications and one year directly related experience in a college financial aid or student affairs environment.