Customer Service Representative

1 month ago


Decatur, Illinois, United States ATC Income Tax Full time
Job Title: Customer Service Phone Rep

ATC Income Tax is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Phone Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients via phone.

Responsibilities:
  • Build strong relationships with clients through effective communication and problem-solving skills
  • Market tax preparation services to in-bound callers using a provided phone script
  • Make outbound marketing calls to previous tax clients using a phone script
  • Record accurate notes in our online customer relationship management database
  • Prepare tax return estimates for in-bound callers
  • Resolve basic customer concerns via telephone in a timely and professional manner
  • Provide excellent customer service over the telephone
  • Support Tax Preparer staff
  • Ensure adherence to company policies and procedures
  • Contribute to overall office efficiency
Requirements:
  • Ability to follow a phone script
  • Ability to perform in a fast-paced environment
  • Previous customer service experience is a must
  • Detailed oriented
  • Well organized
  • Self motivated
  • Reliable and punctual
  • Good computer skills
  • Outstanding phone etiquette
  • Proper grammar usage in oral and written correspondence
  • Ability to multi-task
  • Ability to problem solve
  • Ability to work days, evenings and weekends

We offer a competitive hourly rate, plus weekly bonuses. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today.



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