Technical Support Specialist

2 weeks ago


Remote, Oregon, United States Prescient Solutions Full time
IT SUPPORT TECHNICIAN

Prescient Solutions is a recognized leader in Managed IT Services, providing top-tier support for over 27 years. As a proud recipient of Inc. Magazine's Best Workplaces award for 2024, we pride ourselves on delivering exceptional IT solutions to our clients.

We are currently seeking a motivated and detail-oriented IT Support Technician to enhance our Remote IT Services division. This team operates around the clock, providing critical support to small and medium-sized enterprises nationwide.

Key Responsibilities:
  • Deliver Level 1 technical assistance primarily within a Microsoft ecosystem;
  • Establish and manage new user accounts utilizing Active Directory;
  • Collaborate with Network and Systems Engineers to understand network configurations and tasks in a Windows-centric environment;
  • Record incoming support requests and resolutions using a ticketing system (e.g., Kaseya);
  • Ensure timely and budget-conscious delivery of assigned projects;
  • Document and share procedures on the SharePoint portal to foster team knowledge and training;
  • Participate in the planning, design, and execution of hardware, software, and application upgrades for various clients.


Qualifications:
  • 1 to 3 years of experience in an entry-level IT support role;
  • Strong verbal and written communication skills;
  • Ability to work collaboratively and take ownership of responsibilities;
  • Dedication to exceptional client service;
  • Proficient problem-solving, time management, and multitasking abilities;
  • Technical proficiency in Microsoft Office, printers, operating systems, general business applications, anti-virus software, virtualization, TCP/IP, and networking troubleshooting;
  • Availability to work from 7 AM to 4 PM CST.


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