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Executive Director of Retail Operations

2 months ago

Jacksonville, Florida, United States Paradies Na Full time

Job Title: General Manager

Job Summary:

The General Manager is responsible for planning, directing, and coordinating the operations of all stores and shops within a specific location. This includes directing activities to optimize customer service and improving efficiency of operations to grow sales and maximize profits.

Key Responsibilities:

  1. Plan, develop, and implement organizational policies and goals.
  2. Formulate pricing policies on merchandise according to requirements for the profitability of store operations.
  3. Coordinate the activities of the stores and/or departments to obtain efficiency and economy of the total operations.
  4. Coordinate sales promotion activities and prepares or directs workers in preparing the merchandise displays.
  5. Supervise employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing the daily record of transactions for corporate.
  6. Directs or coordinates the ordering of merchandise or prepares requisitions to replenish merchandise on hand.
  7. Ensures compliance of employees with established security, sales, and record-keeping procedures and practices.
  8. Directs and coordinates the promotion of products manufactured to develop new markets, increase market share, and obtain a competitive position in the industry.
  9. Analyzes each division's or department's budget requests to identify areas in which reductions can be made, and allocates the operating budget.
  10. Confers with corporate administrative personnel and reviews activity, operating, and sales reports to determine what changes in programs or operations are required.
  11. Promotes the organization to the industry, trade associations, and local airport officials.
  12. Resolves customers' complaints and inquiries.
  13. Promotes and manages a positive and productive work environment working with the management team to provide clear communications and fair and timely evaluations of all staff.
  14. Hires and promotes from within (whenever possible) to ensure the proper management of the location as well as the company overall.

Requirements:

  • Bachelor's Degree
  • Five (5) years merchandising, operations, and personnel experience as a retail manager in either a department store or specialty/gift store with a full understanding of First Class Customer Service.
  • Belief and support of The Paradies Lagardre Mission Statement and Core Values
  • Ability to manage for results in a team environment.
  • Ability to work flexible hours in a 7/365 work environment.