Retail Dining Operations Manager

1 month ago

Jacksonville, Florida, United States Compass Group USA Full time
Job Summary

The Retail Dining Manager position is an exciting opportunity for an individual with a passion for hospitality to lead the successful retail/cafeteria operation of the retail cafe. Key responsibilities include planning and supervising special functions, maintaining cash controls and payroll records, and hiring and training hourly team members. The successful candidate will also work to ensure customers have a positive dining experience.

Key Responsibilities:
  • Leads retail operations in accordance with corporate and contractual guidelines, including administrative and operational tasks.
  • Manages, directs, trains, and develops hourly associates in customer service, accurate portioning, cashier skills, and safety and sanitation.
  • Ensures associates are providing scheduled retail services while following corporate policies and presentation standards.
  • Responsible for the appearance of the operation, maintaining staffing levels, and cash management.
  • Interacts frequently with customers to ensure customer satisfaction and provides service recovery if needed.
  • Implements corporate programs, such as Balanced Choice and Quarterly Seasonal Menus, as instructed by the Director of Food & Nutrition.
  • May assist with financials, including budget development, forecasting, and financial reporting.
  • Maintains knowledge of the market place and trends and assists with handling cost controls and expenditures.
  • Additional duties as assigned.
Preferred Qualifications:
  • Five years of food service experience, preferably in retail dining operations.
  • Supervisory or management experience in food service operations.
  • Experience in a hospital, senior living/retirement facility, or related healthcare environment.
  • Knowledge of retail, food, and dining trends, with a focus on quality, production, sanitation, food cost controls, and presentation.
  • Strong leadership, management, and coaching/mentoring skills.
  • Good interpersonal and communication skills, both written and verbal.
  • Financial, budgetary, accounting, and computational skills.
  • Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet research.
  • ServSafe Certified.
Benefits:

Associates at Touchpoint are offered many fantastic benefits, including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Disclaimer:

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

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