Customer Service Representative

4 weeks ago


Inver Grove Heights, Minnesota, United States NSG Group Full time

Pilkington North America, a leading glass manufacturer, seeks a skilled Customer Service Representative to join their team.

The ideal candidate will possess excellent communication skills, a strong customer focus, and the ability to work effectively in a team-oriented environment.

Key responsibilities include:

  • Developing and maintaining positive relationships with internal and external customers
  • Recognizing customer needs and providing solutions
  • Addressing and resolving customer issues in a timely and accurate manner
  • Tracking backorders and updating customer spreadsheets
  • Making recommendations to senior management on programs to improve customer service
  • Assisting customers with order processing and generating inside sales
  • Directing order processing requirements to meet customer needs
  • Gathering and analyzing data on department operations and customer requirements

The successful candidate will have a strong understanding of export documentation and invoicing, as well as the ability to work effectively in a fast-paced environment.

Additionally, the NSG Group offers a comprehensive benefits package, including 401(k) matching, dental insurance, and paid time off.



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