Guest Services Manager
3 weeks ago
Madden's On Gull is seeking a highly skilled Guest Services Manager to oversee the resort's guest service staff and operations. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of hospitality.
Key Responsibilities:- Coordinate resort social groups and events to enhance guest engagement and satisfaction.
- Collaborate with various departments to ensure seamless guest service delivery.
- Make restaurant reservations and refer large parties to the appropriate manager.
- Utilize suggestive selling techniques to promote rooms and other services.
- Answer all in-house phone calls and respond to guest inquiries in a timely manner.
- Work closely with housekeeping to ensure efficient check-in and check-out processes.
- Operate the Property Management System (V1) and Microsoft Office applications.
- Maintain knowledge of room types, rates, and availability.
- Stay informed about daily activities and meetings through review of the event schedule.
- Verify adherence to cash and credit control procedures.
- Review daily arrivals report to ensure special comments and VIPs are handled appropriately.
- Coordinate the delivery of faxes, gift/luggage, and guest amenities in a timely manner.
- Respond to guest questions, comments, and concerns within 15 minutes of initial request.
- Handle guest complaints and compliments, following up to ensure satisfaction.
- Process guest folios, room charges, and statements.
- Issue room keys, guest ID cards, and resort information in a timely manner.
- High school diploma or equivalent preferred.
- 1 year of guest service or relevant experience required.
- Valid driver's license required.
Madden's On Gull is an equal opportunity employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are committed to providing a safe and inclusive work environment for all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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Guest Services Manager
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