Guest Services Manager
6 days ago
Madden's On Gull is seeking a highly skilled Guest Services Manager to oversee the resort's guest service staff and operations. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of hospitality.
Key Responsibilities:- Plan and coordinate resort social groups and events
- Work closely with all departments to ensure guest satisfaction and resolve any issues that may arise
- Make restaurant reservations and refer large parties to the appropriate manager
- Utilize suggestive selling techniques to promote rooms and other services
- Answer all in-house phone calls and respond to guest inquiries in a timely manner
- Collaborate with housekeeping to ensure a smooth check-in and check-out process
- Operate the Property Management System (V1) and Microsoft Office applications
- Maintain knowledge of room types, rates, and availability
- Stay up-to-date on daily activities and meetings by reviewing the event schedule and BEOs
- Verify cash and credit control procedures and review daily arrivals reports to ensure special comments and VIPs are handled appropriately
- Deliver exceptional guest service and resolve any issues that may arise
- Assist in the coordination of resort transportation and ensure timely delivery of guest amenities
- Conduct shift briefings and review the day's activities with staff
- Assist in budget monitoring and attend safety meetings as required
- High school diploma or equivalent required; 1 year of guest service or relevant experience preferred
- Valid driver's license required
- Excellent communication and organizational skills
- Ability to work in a fast-paced environment and maintain a calm professional manner under stressful situations
- Basic reading and math skills, as well as knowledge of basic computer operations
- Able to type 30+ wpm
Madden's On Gull is an equal opportunity employer and offers a competitive salary and benefits package. We are committed to providing a safe and inclusive work environment and encourage applications from diverse candidates.
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Guest Services Manager
3 weeks ago
Brainerd, Minnesota, United States Madden's On Gull Full timeJob Title: Guest Services ManagerMadden's On Gull is seeking a highly skilled Guest Services Manager to oversee the resort's guest service staff and operations. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of hospitality.Key Responsibilities:Coordinate resort social...
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Service Leader
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Outside Service Representative
5 days ago
Brainerd, Minnesota, United States Madden's On Gull Full timeJoin Our Team as an Outside Service RepresentativeMadden's On Gull is seeking a highly skilled and customer-focused Outside Service Representative to join our team for the Fall 2024 season. As a key member of our resort staff, you will be responsible for providing exceptional service to our guests, ensuring their experience is nothing short of...
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Customer Service Representative
4 days ago
Brainerd, Minnesota, United States Madden's On Gull Full timeJob SummaryMadden's On Gull is seeking a highly skilled and customer-focused individual to join our team as an Outside Service Representative. As a key member of our resort staff, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and creating a memorable experience for them.Key ResponsibilitiesProvide...
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Outside Service Representative
4 weeks ago
Brainerd, Minnesota, United States Madden's On Gull Full timeJob SummaryMadden's On Gull is seeking a skilled Outside Service Representative to join our team for the Fall 2024 season. As a key member of our resort staff, you will be responsible for providing exceptional customer service to our guests, ensuring a positive experience from arrival to departure.Key ResponsibilitiesProvide exceptional customer service,...
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Customer Service Representative
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Event Services Coordinator
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Massage Therapist
3 weeks ago
Brainerd, Minnesota, United States Madden's On Gull Full timeJob SummaryMadden's On Gull is seeking a skilled Massage Therapist to join our team. As a Massage Therapist, you will provide professional massage and body treatments to our guests, ensuring a relaxing and rejuvenating experience.Key ResponsibilitiesProvide consistent and professional massage and body treatments in accordance with spa protocols and accepted...
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Massage Therapist
4 days ago
Brainerd, Minnesota, United States Madden's On Gull Full timeJob Title: Massage TherapistMadden's On Gull is seeking a skilled Massage Therapist to join our team at our award-winning resort. As a Massage Therapist, you will provide exceptional massage and body treatments to our guests, ensuring a relaxing and rejuvenating experience.Key Responsibilities:Provide professional massage and body treatments in accordance...
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Massage Therapist
4 days ago
Brainerd, Minnesota, United States Madden's On Gull Full timeJob SummaryMadden's On Gull is seeking a skilled Massage Therapist to join our team. As a Massage Therapist, you will provide exceptional massage and body treatments to our guests, ensuring a relaxing and rejuvenating experience.Key ResponsibilitiesProvide professional massage and body treatments in accordance with spa protocols and accepted certification...
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Massage Therapist
4 weeks ago
Brainerd, Minnesota, United States Madden's On Gull Full timeJob OpportunityMadden's On Gull, a renowned resort, is seeking a skilled Massage Therapist to join our team. As a Massage Therapist, you will provide exceptional massage and body treatments to our guests, ensuring a relaxing and rejuvenating experience.Responsibilities:Deliver high-quality massage and body treatments in accordance with spa protocols and...
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Banquet Server
4 weeks ago
Brainerd, Minnesota, United States Maddens Full timeJob SummaryMaddens, a renowned resort in Brainerd, Minnesota, is seeking a skilled Banquet Server to join their team. As a key member of the food and beverage department, you will be responsible for providing exceptional service to guests in a prompt, professional, and courteous manner.Key Responsibilities:Prepare function sites and ensure meeting rooms are...
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Course Host
3 weeks ago
Brainerd, Minnesota, United States Madden's On Gull Full timeJob SummaryMadden's On Gull Lake is seeking a highly skilled and enthusiastic Course Host to join our team. As a Course Host, you will be the face of our resort, providing exceptional customer service and ensuring a memorable experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to guests, setting the tone for a fantastic...
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Linen Driver
3 weeks ago
Brainerd, Minnesota, United States Madden's On Gull Full timeJob SummaryMadden's On Gull is seeking a reliable and organized Linen Driver to join our housekeeping team. As a Linen Driver, you will be responsible for the distribution of clean and dirty linens, as well as the removal of guest garbage. This is a great opportunity to work in a fast-paced environment and be part of a team that provides exceptional service...
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Mixologist
2 days ago
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Front Desk Associate
3 days ago
Brainerd, Minnesota, United States Cragun Corporation Full timeJob Type: Full-time, Part-time **About the Role** Cragun Corporation is seeking a friendly and welcoming Front Desk Associate to join our team at Cragun's Resort on Gull Lake. As a key member of our front desk team, you will be the first and last impression for our guests, providing exceptional customer service and ensuring a memorable experience for...
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Services Director
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