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Customer Experience Representative

2 months ago

Stamford, Connecticut, United States Rhone Apparel Inc Full time

**About Rhone Apparel Inc:**

Rhone Apparel Inc is a dynamic and rapidly growing company that specializes in creating high-quality clothing for men. Founded in 2014, our mission is to provide best-in-class products that cater to an active lifestyle. With a strong presence in the market, we have established partnerships with top brands and retailers, including Equinox, Nordstrom, and Peloton Studios.

**About the Role:**

We are seeking a highly skilled and customer-focused Customer Experience Representative to join our team. As a key member of our Customer Experience department, you will play a vital role in shaping our company's success by delivering exceptional customer experiences through daily interactions. Your primary responsibility will be to serve as the front-line resource for customers, addressing their purchasing, return, and styling needs via various channels.

**Key Responsibilities:**

  • Provide exceptional customer service via phone, email, and live chat
  • Develop a deep understanding of our products and technology to address customer inquiries and offer personalized recommendations
  • Collaborate with our leadership team to develop initiatives that improve the customer experience, product offerings, marketing strategies, and technology
  • Work closely with our product, marketing, and technology teams to drive business growth and customer satisfaction
  • Stay adaptable to the growing business and team, with a determination to contribute to continued growth and success

**Requirements:**

  • Strong communication and conflict resolution skills
  • Availability for seasonal work and flexibility to adapt to a dynamic schedule
  • Proficiency in computer skills and experience with ZenDesk or similar tools, with a willingness to learn proprietary software and inventory management systems

**What We Offer:**

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive compensation package