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Customer Service Representative
2 months ago
At Mohawk Industries, Inc., we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.
Key Responsibilities:- Provide customer account management, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
- Respond to customer inquiries and resolve product or service issues in a timely and professional manner.
- Key in orders, process faxes, and prepare reports to ensure seamless order fulfillment.
- Interface with internal teams and SSCs to address customer inquiries and order issues from order entry to order delivery.
- A High School Diploma or GED equivalency is required.
- 2 or more years of call center or customer service experience.
- Focus on customer account management is preferred.
We offer a competitive salary, comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. We're a proud supporter of our U.S. military, veterans, and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.
