Service Consultant

1 month ago


Naperville, Illinois, United States Gerald Auto Group Full time
Service Consultant

At Gerald Auto Group, we're seeking a skilled Service Consultant to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our clients.

Key Responsibilities:
  • Provide prompt and courteous service to customers, addressing their needs and concerns in a professional manner.
  • Clearly communicate repair needs and estimates to technicians, ensuring accurate and timely completion of work.
  • Educate customers on recommended and additional services, using a low-pressure approach to build trust and confidence.
  • Review and explain repairs and associated costs with customers, ensuring transparency and satisfaction.
  • Inspect repair quality and ensure all work is complete, maintaining the highest standards of excellence.
  • Notify customers when vehicles are ready for pickup, ensuring a smooth and efficient experience.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong problem-solving skills, with a focus on customer satisfaction.
  • Knowledge of automotive repair and maintenance procedures.
What We Offer:
  • Competitive compensation and benefits package.
  • Opportunities for career advancement and professional growth.
  • A supportive and collaborative work environment.

We're proud to be a part of the Gerald Auto Group, a family-owned business with a long history of serving the Chicago area. Our commitment to excellence and customer satisfaction is unmatched, and we're seeking like-minded individuals to join our team.


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