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Technical Solutions Specialist

2 months ago

Scotts Valley, California, United States Ledgent Technology Full time
Job Title: Technical Solutions Specialist

Location: Remote

Job Summary:

Ledgent Technology is seeking a highly skilled Technical Solutions Specialist to join our team. As a Technical Solutions Specialist, you will serve as the technical point of contact for customers, engaging with new and existing customers to provide pre-sale consultation and post-sale technical support for our products.

Responsibilities:

  • Define solutions from application requirements gathered through consultation with customers
  • Develop and present technical proposals to customers
  • Work with the engineering team to fulfill customer requirements for new & custom products and features
  • Capturing & communicating customer requests for new features and products
  • Facilitate customers with the adoption of technology through product training and technical support in remote and onsite settings
  • Contribute to creating and managing support resources, including product manuals, application notes, training materials, software examples, etc.
  • Supporting participation at trade shows, conferences, and seminars

Requirements:

  • BS or MS engineering degree in engineering with 5 years of Industrial Automation experience involving I/O controllers, motion control, and functional safety standards (e.g. IEC 61508, EN ISO in technical, customer-facing roles
  • Experience with electrical schematic & PCB design documents, PCB design process, commissioning & troubleshooting electrical systems
  • Knowledge and experience with Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint), CAD environments, Windows & Linux operating systems
  • Software programming languages such as C/C++, C#, Python
  • Excellent communication and interpersonal abilities, including technical writing and presentation skills
  • Strong analytical and problem-solving skills
  • Strong organizational skills and time management with a team approach
  • Self-starter with an aptitude for continuous learning and a results-driven personality

Desired Skills and Experience:

  • Experience with automation and controls systems
  • Knowledge of electrical systems and circuit design
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment

Equal Employment Opportunity:

Ledgent Technology is an equal opportunity employer and welcomes applications from diverse candidates. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.