Quality Field Engineer

3 weeks ago


Scotts Valley, California, United States Zero Motorcycles Full time
Job Summary:

The Field Quality Engineer will be a key member of Zero Motorcycles' Quality Engineering organization. This engineer will serve as a prime connection between the field and the greater cross-functional organization. As a data-driven problem-solver, the successful candidate will be responsible for understanding key field quality performance metrics, identifying potential trends by distilling technical information/data, taking the lead in finding solutions to issues, and ensuring that solutions are swiftly implemented.

Key Responsibilities:
1. Identify field quality improvement opportunities and lead their enactment.
2. Analyze key field quality performance indicators, such as repairs per hundred, cost per unit, etc., to understand top customer complaints.
3. Work with cross-functional stakeholders within Quality and Engineering to improve overall field quality.
4. Use core Quality tools and methodologies to determine root cause, implement corrective actions, and validate the efficacy of solutions.
5. Develop a breadth of Zero Motorcycles product knowledge by studying vehicle specifications/drawings, DFMEAs/PFMEAs, and other part/product documentation.
6. Perform failure analysis to drive root cause analysis, issue resolution, and continuous improvement.
7. Lead regular quality reviews that focus on field trends, quality issues, and corrective actions.

Requirements:
Bachelor's degree in Engineering or Science (Electrical or Mechanical Engineering preferred).

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