Automotive Service Specialist
2 hours ago
Job Summary: We are seeking an experienced and technical Automotive Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our installer counter, you will be responsible for providing exceptional customer service to professional customers, ensuring accurate and timely order deliveries, and overseeing the daily activity of our delivery specialists.
Key Responsibilities:
- Develop and maintain sales relationships with installers and professional customers
- Take customer orders over the phone and online, invoice customer orders, and direct efforts to accurately pick and stage parts for delivery
- Route delivery specialists to ensure customers receive their orders in a consistent and timely manner
- Ensure delivery vehicles are serviced and maintained according to company standards
- Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store
- Audit customer returns for warranty abuse and ensure all returns are tagged/labeled correctly
- Assist with customer labor claims, ensuring they are processed quickly and efficiently
Requirements:
- Strong background in mechanics
- Above average communication skills
- Desired: Hands-on knowledge of automotive repairs, ASE Certification, and fluency in multiple languages (Spanish is highly desired)
What We Offer:
- Competitive wages and paid time off
- Stock purchase plan and 401k with employer contributions starting day one
- Medical, dental, and vision insurance with optional flexible spending account (FSA)
- Team member health/wellbeing programs
- Tuition educational assistance programs
- Opportunities for career growth
O'Reilly Auto Parts is an equal opportunity employer.
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