Senior Revenue Operations Manager

3 weeks ago

Palo Alto, California, United States Science Exchange Full time

About the Role:

As a Senior Revenue Operations Manager at Science Exchange, you will be responsible for driving revenue growth through strategic planning, process improvement, and technology enablement. This is an individual contributor role that requires a high degree of autonomy, technical expertise, and business acumen.

Key Responsibilities:

• Own the revenue team's tech stack, identifying new best-in-class tools, deploying new tools, deprecating unneeded tools, and optimizing existing tools and processes to maximize team efficiency.

• Enable Sales, CS, and Marketing Teams within Salesforce, ensuring they are able to effectively progress, manage, and close their pipeline based on pre-set requirements.

• Own Sales Intelligence reporting, ensuring Revenue Leadership has the dashboards, data, and insights needed day-to-day.

• Support marketing with key campaign operations, including managing contact lists, distribution, and campaign launch tactics.

• Own project management related to new GTM of new products, including coordinating across marketing, product, and leadership teams.

• Report, analyze, and audit leads, opportunities, and revenue performance through Salesforce, Hubspot, Excel, and other applicable tools.

• Support annual and quarterly forecasting, starting at pipeline across all lead generation and acquisition channels, down to the individual product and revenue stream.

• Maintain and manage reporting of key SaaS metrics, including Sales and pipeline, ARR, NDR, Sales Efficiency, and more.

• Create new and manage existing Revenue Operations-related processes and documentation.

• Support employee onboarding and retraining, striving for high adoption and satisfaction with the Revenue Tech Stack and processes.

• Monitor, enrich, and drive a high degree of data integrity across Salesforce and connected Tech Stack.

About You:

• 5-8+ years of experience in a Revenue Operations, Sales Operations, Sales Enablement, or Data Analyst role in an Enterprise SaaS company (startups preferred).

• 2+ years of experience with the variety of Revenue technologies available, specifically Salesforce, Outreach, Hubspot, Gong, ChiliPiper, and ZoomInfo. Salesforce Certified Admin preferred.

• BA/BS Degree required, preferably in an analytical subject. Advanced degree a plus. Management Consulting experience is also a plus.

• Advanced analytical and problem-solving skills to identify opportunities for revenue process improvements and to implement new strategies to grow revenue.

• Strong Microsoft Excel experience.

• Strong business and financial acumen to understand sales pipeline, revenue, and other key financial metrics.

• Able to adapt quickly to shifting priorities with minimal direction.

• Innate desire to understand processes and continuously improve them with technology/automations.

• Ability to develop effective relationships with business users, technical staff, and executive management.

• Best in class organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced startup environment.

• Strong work ethic, detail-oriented, hands-on, with a customer-obsessed mentality.

• Patient and willing to teach, training others on key tools and processes is a key part of this role.

• Flexible with a demonstrated ability to embrace change.

• Team player, thrives in a team environment.

About Science Exchange:

Science Exchange is a leading scientific outsourcing platform that powers scientific research and development. We are a fast-paced startup with a strong focus on innovation and customer satisfaction. Our team is passionate about delivering high-quality results and making a meaningful impact in the scientific community. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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