Hospitality and Team Lead
2 days ago
Job Overview: As a Club Experience Coordinator, you will play a critical role in overseeing our team members and shift leads, ensuring a professional and efficient work environment. Your primary focus will be on enhancing the member experience and developing your team.
Key Responsibilities:
- Lead your team by example, setting the standard for excellence and professionalism in welcoming, greeting, and interacting with all members, prospective members, and guests.
- Collaborate with your team to ensure daily cleaning tasks and gym presentation is always extraordinarily clean.
- Membership sign-ups, prospect tours, answering phones, point-of-sale transactions, managing escalated member concerns, and making and serving smoothies, if applicable.
- Maintain knowledge and assist members with all amenities, membership information and offerings, fitness programs, and equipment functions.
- Ensure proper completion of opening and closing responsibilities, breaking employees for lunches and maintaining appropriate staff levels, and completing inventory counts and orders.
- Supervise member management software reports and process data entry. Manage front desk administrative duties as needed.
- Train and develop the team by providing coaching, ensuring timely completion of online training courses, and providing feedback to management for performance reviews.
- Collaborate with the management team to onboard and recruit new team members.
Benefits:
- Estimated salary range: $20.43 - $22.93 per hour
- Free Chuze Fitness Membership
- Discounts on retail purchases and through vendor partners
- Training and growth opportunities
- Team building events and annual parties
- Accrued PTO, sick leave, and paid holidays
- Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)*
- 401k (eligible after 30 days of employment)
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