Patient Service Representative
2 days ago
Cleveland Clinic Weston Hospital is seeking a skilled Patient Service Specialist to join our team of dedicated caregivers. As a Patient Service Specialist, you will play a vital role in delivering exceptional patient experiences and ensuring seamless interactions with our patients and their families.
Key Responsibilities:- Provide proactive and patient-centered support to patients and their families
- Utilize the HEART model to investigate, triage, and resolve patient issues
- Create a welcoming and professional environment, interacting with patients and ensuring stellar patient experiences
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services
- Enter and maintain confidential patient information
- Recruit, enroll, and educate patients on MyChart and Appointment Pass
- High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service
- Associate's degree and one year of experience
- Bachelor's degree
- Knowledge of medical terminology
- Dexterity sufficient to operate a PC and other office equipment
- Ability to lift and transport up to 25 pounds
- Good visual acuity through normal or corrected vision
Cleveland Clinic is a world-renowned healthcare organization that values its caregivers and provides a supportive and inclusive work environment. As a Patient Service Specialist, you will have the opportunity to work with a talented team of caregivers, receive ongoing training and development, and contribute to the delivery of exceptional patient care.
We are committed to providing a comprehensive benefits package, including competitive salaries, health insurance, retirement plans, and paid time off. Our caregivers also have access to ongoing education and training opportunities, as well as a range of employee wellness programs.
Join our team and be part of an organization that is dedicated to delivering exceptional patient care and improving the health and well-being of our communities.
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