Sales and Service Advocate

3 days ago


Jacksonville, Florida, United States Baker Distributing Full time

The estimated salary for this position is $55,000-$70,000 per year.

About the Role

We are seeking a highly motivated and results-driven Counter Sales Associate to join our team at Baker Distributing. As a critical component of our wholesale HVAC distributorship, this role requires a deep understanding of customer needs and preferences, as well as a strong ability to communicate complex product information in a clear and concise manner.

Main Responsibilities
  • Drive sales growth through proactive outreach, account management, and upselling/cross-selling opportunities.
  • Provide exceptional customer service, responding promptly to customer inquiries and resolving issues efficiently.
  • Develop and maintain accurate product knowledge, staying up-to-date on new releases, features, and benefits.
  • Collaborate with internal stakeholders to ensure seamless delivery of products and services, meeting customer expectations and requirements.
  • Manage showroom merchandise, re-stocking products, and maintaining an organized sales environment, adhering to visual merchandising standards.
  • Foster long-term relationships through regular communication, identifying opportunities to expand customer portfolios and increase loyalty.
Requirements
  • High School Diploma or equivalent required.
  • Proven track record of success in sales and customer-facing roles, preferably in the HVAC industry.
  • Excellent communication and interpersonal skills, with ability to build rapport with diverse stakeholders.
  • Strong analytical and problem-solving skills, with ability to adapt to changing priorities and deadlines.
  • Demonstrated ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.


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