Customer Service and Sales Representative
5 days ago
L & J Diesel Service Inc is a leading manufacturer and parts dealer of diesel fuel systems.
Job Title and Salary
Sales/Customer Service Associate - Competitive Salary: $45,000 - $60,000 per year, depending on experience
Job Description
We are seeking a passionate and driven individual to join our team as a Sales/Customer Service Associate. The ideal candidate will have a passion for customer service, excellent communication and organization skills, and a desire to learn about the automotive parts industry.
Key Responsibilities
- Provide exceptional customer service by responding to customer inquiries, managing incoming emails, and resolving customer complaints efficiently and professionally.
- Assist customers in finding the correct part for their needs using our internal systems.
- Approve customer orders and ensure they are forwarded to the shipping department for processing.
- Maintain accurate customer records.
- Collaborate with the sales team to meet and exceed sales targets.
Qualifications
- Experience: Previous customer service or sales experience is required; experience in the auto parts industry (e.g., OReilly, AutoZone), or a general understanding of auto parts and core parts is a plus.
- Communication: Excellent written and oral communication skills.
- Technical Skills: Proficiency with computers, including CRM software and other office tools such as MS Office Suite.
- Adaptability: Ability to learn quickly and adapt to a fast-paced, ever-changing environment.
Benefits
- Competitive salary
- Comprehensive benefits package (health, dental, vision, 401k, PTO)
- Opportunities for career growth and professional development
- A supportive and collaborative team environment
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