Fitness Club Operations Manager

4 weeks ago


Fort Lauderdale, Florida, United States Retro Fitness Full time
Job Title: Member Experience Lead

At Retro Fitness, we're committed to delivering an exceptional member experience that sets us apart from the rest. As a Member Experience Lead, you'll play a vital role in ensuring our members receive the highest level of service and facilities, while also leading and motivating your team to achieve our financial targets.

Key Responsibilities:
  • Assist the General Manager and Membership Services team in attaining daily, monthly, and annual membership goals.
  • Coordinate and work within club support functions of Fitness, Sales, and Operations.
  • Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to members and employees.
  • Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
Requirements:
  • 4-year college degree preferred or related business experience.
  • 1+ years of management experience.
  • Excellent written and verbal communication skills.
  • Strong organizational, leadership, and administrative skills.
  • Strong customer service and computer skills.
Work Schedule:

This position requires a Friday-Tuesday schedule, which may vary, as you will be responsible for weekend performance.



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