Club Member Experience Manager

3 weeks ago


Fort Lauderdale, Florida, United States Pier Sixty Six Full time
Club Member Experience Manager

Pier Sixty-Six Resort is seeking a seasoned Club Member Experience Manager to support our Club opening team. This role is an integral part of the Club team and will ensure a seamless member experience by involving all departments within the Club and hotel.

Responsibilities:
  • Coordinates correspondence with members, accommodates special requests, and assists in all inquiries related to Club services.
  • Develops and maintains relationships with members, recognizing their preferences and ensuring extra attention and special treatment.
  • Coordinates special amenities based on guest preferences.
  • Takes personal responsibility for correcting service problems and creating memorable member experiences.
  • Executes a wide range of events, including member social gatherings, private parties, corporate functions, and special celebrations.
  • Supports all aspects of event logistics, including venue selection, catering, decor, entertainment, audiovisual requirements, and staffing.
  • Ensures seamless execution of events, overseeing setup, operations, and post-event activities.
  • Acts as a point of contact for members throughout the event planning process.
  • Proactively follows up with members post-event to solicit feedback and nurture ongoing relationships.
Qualifications:
  • 5 years of experience in a related position within luxury hospitality brands and/or private clubs.
  • Must be highly organized, efficient, and detail-oriented.
  • Strong written and verbal communication skills.
  • Must have excellent interpersonal/relationship-building skills.
  • Ability to cope effectively with change, comfortably handle risk and uncertainty, and shift gears at a moment's notice.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

  • Group medical, dental, vision, life, and disability benefits.
  • Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
  • An employee assistance program.
  • Complimentary team member meals.
  • Complimentary room nights at CoralTree Hospitality managed properties.


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