Fitness Operations Manager
3 weeks ago
As a Fitness Operations Manager at Grand Fitness Partners, you will be responsible for overseeing the day-to-day operations of our Planet Fitness clubs. This includes creating a welcoming atmosphere for members, prospective members, and guests, and ensuring that staff provide superior customer service.
Key Responsibilities
• Manage day-to-day club operations, including retail transactions and sales goals
• Provide leadership within a team to set and achieve club goals
• Recruit, onboard, and train high-performing employees
• Delegate responsibilities to club staff and enforce all PF policies and procedures
• Track club and employee statistics and reports
• Administration and processing of all weekly/bi-weekly employee payroll
Requirements
• 1+ years of Customer Service experience
• 2-3 years of experience supervising and leading a team
• Must be 18 years of age
• Associate or bachelor's degree are preferred
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Strong customer service skills
• Strong problem resolution skills
• Strong verbal and written communication skills
• Basic computer proficiency (Microsoft Suite)
• Ability to lift up to 50 pounds
• Ability to walk and stand for prolonged periods of time
• Ability to continuously talk in person or on the phone during shift
What We Offer
• Competitive pay plus bonus potential
• Medical, Dental and Vision insurance
• Vacation/Holiday/Sick Time Pay
• Employee perks and discount program
• Free Black Card Membership
• 401(K) Plan
As a Fitness Operations Manager, you will be an integral part of our team and play a key role in ensuring the success of our clubs.
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