Patient Access Representative
2 weeks ago
We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Franciscan Medical Group. As a key member of our patient-centered team, you will be responsible for ensuring a seamless patient experience from check-in to check-out.
Your primary focus will be on registering patients, handling payments, and coordinating appointments and ancillary services. You will also be responsible for processing referral orders and pre-authorizations, responding to patient inquiries, and coordinating patient educational activities.
Key Responsibilities
- Register patients and ensure accurate demographic and financial data is collected and entered into the patient's medical record.
- Handle and reconcile payments, including co-pays, co-insurance, and prior balances.
- Monitor and reconcile issues prior to patient visits to ensure a smooth experience.
- Process referral orders and pre-authorizations to ensure timely access to care.
- Coordinate appointments and ancillary services to meet patient needs.
- Respond to patient inquiries regarding routine billing and insurance matters.
- Coordinate patient educational activities to promote health and wellness.
Requirements
To be successful in this role, you will need:
- One year of customer service work experience, with two years preferred.
- Healthcare or call center experience is a plus.
If you are a detail-oriented and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at Franciscan Medical Group.
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