Technical Support Specialist
4 weeks ago
UKG is seeking a highly skilled Technical Support Specialist to join our Global Support team. As a Technical Support Specialist, you will be responsible for delivering exceptional customer support and resolving complex technical issues related to our Human Capital Management (HCM) software.
Key Responsibilities- Provide timely and effective support to customers through various channels, including phone, email, and remote sessions.
- Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience.
- Develop and maintain in-depth knowledge of our HCM software and its various features and functionalities.
- Coach and mentor peers to improve their technical skills and knowledge.
- Participate in on-call rotations to provide occasional after-hours support.
- 5+ years of experience in customer support environment, preferably in HCM software.
- Proven track record of problem-solving complex technical issues.
- Strong verbal and written communication skills, with the ability to communicate effectively with customers and internal stakeholders.
- Ability to work in a fast-paced team environment and adapt to changing priorities.
- Experience with integrations between timekeeping and payroll systems is a plus.
UKG offers a comprehensive benefits package, including competitive salary, short-term and long-term incentives, and a range of employee perks and discounts. We are an equal opportunity employer and welcome applications from diverse candidates.
As a Technical Support Specialist at UKG, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer support. If you are a motivated and customer-focused individual with a strong technical background, we encourage you to apply for this exciting opportunity.
-
Technical Support Specialist
3 weeks ago
Lowell, Massachusetts, United States JABRA Corporation Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Jabra Corporation. As a Technical Support Specialist, you will be responsible for delivering exceptional customer experiences through technical support and solutions. Your primary focus will be on providing Tier 2 technical support and solutions to customers via...
-
Jabra Technical Support Specialist
3 weeks ago
Lowell, Massachusetts, United States JABRA Corporation Full timeJob SummaryAs a Jabra Technical Support Specialist, you will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable. You will own all communication with internal and external stakeholders while the ticket resides in Tier 2.Key...
-
Technical Support Engineering Manager
3 weeks ago
Lowell, Massachusetts, United States UKG (Ultimate Kronos Group) Full timeAbout the RoleAs a Technical Support Engineering Manager at UKG, you will lead a team of technical support specialists in providing world-class customer service to our customers. Your team will be responsible for resolving technical issues, providing product training, and ensuring customer satisfaction.Key ResponsibilitiesLead and guide a team of technical...
-
Technical Support Specialist
3 weeks ago
Lowell, Massachusetts, United States Pankaj SIngh Troubleshoot WFR Training Company Full timeJob Summary: We are seeking a highly skilled Technical Support Engineer to join our team at Pankaj Singh Troubleshoot WFR Training Company. The successful candidate will be responsible for delivering high-quality technical support on Kronos Workforce HR and Payroll as well as other suite products to a variety of end users.Key Responsibilities:Provide...
-
Jabra Support Engineer, Tier 2
4 weeks ago
Lowell, Massachusetts, United States JABRA Corporation Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our Jabra Support Team. As a Technical Support Specialist, you will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable.Key ResponsibilitiesResolve...
-
IT Support Specialist
3 weeks ago
Lowell, Massachusetts, United States Lowell Community Charter Public School Full timeJob SummaryThe Lowell Community Charter Public School is seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to faculty and staff, installing and maintaining the school's computer network, and ensuring the smooth operation of all technology...
-
Product Support Specialist
3 weeks ago
Lowell, Massachusetts, United States MSCCN Full timeJob SummaryMSCCN is seeking a highly motivated and detail-oriented Product Support Specialist to join our Global Support team. As a member of this growing team, you will be expected to deliver an efficient and consistent world-class customer experience.Key Responsibilities:Provide exceptional support based on agreed Service Level Agreements (SLAs) and key...
-
Product Support Specialist
4 weeks ago
Lowell, Massachusetts, United States MSCCN Full timeAbout the Role:UKG is seeking a highly motivated and detail-oriented professional to join the Global Support team as a Product Support Specialist. As a member of this growing team, you will be expected to deliver an efficient and consistent world-class customer experience.Key Responsibilities:Provide exceptional support based on agreed Service Level...
-
IT Support Specialist
3 weeks ago
Lowell, Massachusetts, United States Delaware Nation Investments Full timeJob Summary:The Help Desk Support Specialist will provide IT support services to the National Park Service employees located in the Northeast Region Offices. The ideal candidate will have 1+ years of IT support experience, a Public Trust clearance, and proficiency in Microsoft Office and Windows operating systems.Key Responsibilities:Provide desk side and...
-
Lowell, Massachusetts, United States UMass Lowell Full timeJob SummaryThe Office of the Vice Chancellor for Research & Innovation at UMass Lowell is seeking a Technical Infographic Designer and Marketing Communications Specialist to support the MERT 2.0 project and similar efforts for research and economic development. The successful candidate will have a strong background in graphic design, data visualization, and...
-
Home Visiting Support Specialist
4 weeks ago
Lowell, Massachusetts, United States Clarendon Early Education Services Inc Full timeJob Title: Home Visiting Support SpecialistClarendon Early Education Services, Inc. is seeking a highly motivated and dedicated individual to join our team as a Home Visiting Support Specialist. This role is responsible for conducting support visits and meal service reviews to a diverse group of Family Child Care Educators.Key Responsibilities:Conduct...
-
Desktop Support Specialist
3 weeks ago
Lowell, Massachusetts, United States Advanced Technology Leaders Inc Full timeJob Title: Desktop Support SpecialistThe Desktop Support Specialist position is responsible for providing first-level technical support with the installation, maintenance, upgrade, troubleshooting, removal, and repair of personal computer equipment, peripheral equipment, computer operating systems, computer software, and telephones.These positions are...
-
Support Specialist
4 weeks ago
Lowell, Massachusetts, United States JRI Inc Full timeAbout the Role:We are seeking a highly motivated and compassionate Support Specialist to join our team. As a Support Specialist, you will play a vital role in supporting young individuals in our Independent Living Program.Key Responsibilities:Provide support and guidance to individuals in their independent living settingsAssist with crisis management and...
-
Family Child Care Educator Support Specialist
4 weeks ago
Lowell, Massachusetts, United States Clarendon Early Education Services, Inc. Full timeClarendon Early Education Services, Inc. is seeking a dedicated and skilled Home Visiting Support Specialist to join our team. As a key member of our staff, you will play a vital role in supporting Family Child Care Educators in their daily operations.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work...
-
Geriatric Support Specialist
3 weeks ago
Lowell, Massachusetts, United States FirstLight Home Care Full timeWe are seeking a compassionate and flexible Geriatric Support Specialist to join our team at FirstLight Home Care. As a Geriatric Support Specialist, you will work directly with clients, providing essential support and care to ensure their safety and well-being.Key responsibilities include:Assisting clients with daily living activities, such as mobility,...
-
Community Support Specialist
3 weeks ago
Lowell, Massachusetts, United States Vinfen Full timeAbout the RoleWe are seeking a highly motivated and compassionate Community Support Specialist to join our team at Vinfen. As a Community Support Specialist, you will play a vital role in promoting the full integration and functioning of adults with psychiatric conditions, enabling them to live successfully in the community.Key ResponsibilitiesWork alongside...
-
Home Visiting Support Specialist Bilingual
4 weeks ago
Lowell, Massachusetts, United States Clarendon Early Education Services, Inc. Full timeJob OverviewClarendon Early Education Services, Inc. is seeking a dedicated and motivated individual to conduct support visits and meal service reviews to a diverse group of Family Child Care Educators. The Home Visiting Support Specialist will provide support in areas such as family childcare business administration, professional development, and continuous...
-
Culinary Support Specialist
2 months ago
Lowell, Massachusetts, United States South Middlesex Opportu Full timeCulinary Support Specialist Position at South Middlesex OpportuOVERVIEWThe Culinary Support Specialist at South Middlesex Opportu is essential in assisting the meal service program while ensuring compliance with all relevant policies and regulations. Under the guidance of the Head Chef or Kitchen Supervisor, the role involves maintaining high food quality...
-
Residential Support Specialist
3 weeks ago
Lowell, Massachusetts, United States Vinfen Corporation Full timeJob Summary: We are seeking a dedicated and compassionate Residential Support Specialist to join our team at Vinfen Corporation. As an Overnight Counselor in a residential setting, you will provide direct support to individuals with intellectual and developmental disabilities, promoting their independence and well-being.Key Responsibilities:Provide...
-
Community Support Specialist
3 weeks ago
Lowell, Massachusetts, United States Universal Health Services Full timeAt Universal Health Services, we are committed to providing compassionate care and quality services to our community. As a Community Support Specialist, you will play a vital role in supporting adults 18+ with mental health needs, helping them to achieve independent living and improve their overall quality of life.Key Responsibilities:Provide outreach and...