Customer Service and Bar Operations Manager

3 weeks ago


Troy, Michigan, United States Continental Full time
About the Role

We are seeking a skilled and experienced Bartender to join our team at Continental. As a Bartender, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable experience.

Key Responsibilities
  • Prepare and serve a wide range of beverages, including cocktails, wine, and beer, to our guests in a timely and efficient manner.
  • Develop and maintain a thorough knowledge of our beverage menu, including ingredients, preparation methods, and pairing suggestions.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
  • Work collaboratively with the service team to ensure seamless service delivery and a positive guest experience.
  • Maintain a clean and organized workspace, adhering to health and safety standards and company policies.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date with industry trends and best practices.
Requirements
  • 1+ year of experience in a bartending or hospitality role, with a proven track record of providing exceptional customer service.
  • Strong knowledge of beverages, including cocktails, wine, and beer, and the ability to make recommendations to guests.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Physical stamina to stand for long periods, lift heavy objects, and move quickly and efficiently in a dynamic environment.
What We Offer
  • A competitive hourly rate and opportunities for career advancement.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program.
  • A dynamic and supportive work environment, with ongoing training and development opportunities.
  • A chance to work with a leading company in the hospitality industry, with a reputation for excellence and a commitment to customer satisfaction.

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