Customer Service Representative
3 days ago
About the Role:
At Frost Bank, we're committed to providing exceptional banking services to our customers. As a Customer Service Specialist, you'll play a vital role in ensuring our customers receive the best possible experience. You'll be the first point of contact for customers, answering their questions, resolving issues, and providing solutions to their banking needs.
Responsibilities:
• Answer inbound calls, troubleshoot issues, and research accounts to fulfill customer requests
• Partner with business lines to find the best solution for each customer, using independent judgment to make decisions
• Manage competing priorities to ensure accurate and efficient customer service
• Complete Frost's Telephone Customer Service (TCS) training program, a 4-week course followed by a multi-week training and development program
Requirements:
• Flexible availability, including weekends
• Proven commitment to continuous improvement and a high attention to detail
• Excellent written and verbal communication skills
• 1+ years of experience in customer service, sales, or banking
• Experience in a customer contact center setting
• Proficiency in Microsoft computer applications
Preferred Skills:
• Completion of at least 30 hours of college coursework
• Bilingual in English and Spanish
Benefits:
At Frost Bank, we care about your health, your family, and your future. Our benefits include:
• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program
About Frost Bank:
Frost Bank is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. We've dedicated our expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas since 1868.
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