Centralized Intake Coordinator

1 week ago


Cheektowaga NY USA, United States Child & Family Services of NY Full time
Job Summary

The Centralized Intake Specialist plays a critical role in the clinical services programs, serving as the first point of contact for clients. This position requires strong communication and interpersonal skills to assess client needs and determine the best fit with a counselor.

Key Responsibilities
  • Accept initial calls, engage with clients, and assess their needs
  • Determine the best fit with a clinician and maintain intake availability in their schedulers
  • Collaborate with various staff members to ensure seamless client care
  • Provide assistance to clinicians as requested and conduct monthly utilization and quality assurance reviews
  • Maintain positive working relationships with program staff and external partners
Requirements
  • High School Diploma/GED required; bachelor's degree preferred
  • Bilingual in English and Spanish preferred
  • 2 years of experience working in the mental health field
  • Knowledge of community resources and programs throughout WNY
  • Strong computer skills and communication skills
Benefits

Child & Family Services offers a comprehensive benefits package, including paid time off, medical and dental insurance, vision insurance, and a 403(b) retirement plan. We are an equal opportunity employer and welcome diverse candidates to apply.


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