Customer Service Representative

2 weeks ago


Basking Ridge, New Jersey, United States RMA Network Full time
Call Center Coordinator Job Description

RMA Network is seeking a highly skilled Call Center Coordinator to join our team in Basking Ridge, NJ. This role is responsible for managing a high volume of inbound calls and portal inquiries in a timely manner.

Key Responsibilities:
  • Manage Inbound Calls and Inquiries: Respond to client inquiries by clarifying desired information, researching, and providing accurate information.
  • Communicate Company Policies: Understand and communicate company policies and practices to clients.
  • Resolve Issues: Resolve problems by clarifying issues, researching, and implementing solutions.
  • Escalate Medical Complaints: Escalate medical complaints/questions to the appropriate medical professional.
  • Provide Excellent Customer Service: Be empathetic, have a positive attitude, and remain calm and polite when dealing with upset clients.
  • Document Communication: Document all communication according to standard operating procedures.
  • Schedule Appointments: Provide availability and schedule appointments within established guidelines.
Requirements:
  • Education: High school diploma or equivalent.
  • Communication Skills: Ability to communicate accurately and concisely, both verbally and in writing.
  • Experience: Some experience in a call center or customer service environment.
  • Knowledge: Knowledge of customer service principles and practices, medical terminology, and administration and clerical processes.
  • Skills: Proficient in relevant computer applications, good data entry and typing skills, and ability to work independently and as part of a team.


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