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Customer Success Professional

1 month ago

Basking Ridge, New Jersey, United States Lawyer Full time
Customer Success Manager

At Lawyer, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our clients achieve their goals and objectives through our products and services.

Key Responsibilities:
  • Develop and execute customized onboarding plans to ensure seamless transitions for new clients
  • Build and maintain strong relationships with clients to identify and address their needs and pain points
  • Collaborate with cross-functional teams to develop and implement strategies to drive client success and growth
  • Provide exceptional customer support and issue resolution to ensure high client satisfaction
  • Conduct regular check-ins and progress updates to ensure clients are meeting their goals and objectives
Requirements:
  • Proven experience in a customer-facing role, preferably in a similar industry
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify and address client needs and pain points
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • Strong technical skills, with experience in using CRM software and other relevant tools
What We Offer:
  • Competitive salary and bonus structure
  • Stock options and equity participation
  • Generous vacation policy and flexible work arrangements
  • Medical, dental, and vision healthcare insurance
  • Opportunities for professional growth and development