Customer Success Strategist

5 days ago


Raleigh, North Carolina, United States Strategic Employment Full time

Job Summary:

Strategic Employment is seeking a highly motivated and experienced Customer Success Strategist to join our team. As a key member of our organization, you will be responsible for driving product implementation and ensuring continued satisfaction of our award-winning STEM e-learning software application.

Key Responsibilities:

  • Interface with teachers and school districts to drive product adoption and retention.
  • Develop and execute customized implementation plans to meet the unique needs of each client.
  • Collaborate with cross-functional teams to identify and address client pain points and areas for improvement.
  • Provide exceptional customer service and support to ensure high levels of client satisfaction.

Requirements:

  • Minimum 2 years of experience in a customer-facing role, preferably in the education or technology industry.
  • Proven track record of driving customer growth and retention.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Preferred Qualifications:

  • Experience teaching STEM subjects or working in a related field.
  • Knowledge of educational technology and its applications in the classroom.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a cutting-edge technology company.
  • Collaborative and dynamic work environment.
  • Professional development opportunities to help you grow in your career.


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