Lead Systems Architect

2 weeks ago

California, United States The Phoenix Group Full time

Under the guidance of the Associate Director of IT Engineering & Practice Systems, the Senior Systems Engineer plays a crucial role in the evaluation, architecture, design, execution, and upkeep of production operating system deployment, updates, security, and group policy enforcement. This position entails overseeing Active Directory, Intune, Microsoft Landing Zone, and the security framework and policy design and execution for operating systems. The Senior Systems Engineer is also tasked with developing and implementing support methodologies, tools, and automation for server and workstation operations through scripting and programming languages. Ensuring client services and satisfaction remains a pivotal aspect of this role.

Key Responsibilities:

  • Formulate and execute procedures and processes aimed at enhancing the efficiency and quality of infrastructure applications and systems.
  • Install, maintain, and manage Active Directory, Azure, Intune, GPO, Landing Zone, and Office365 to fulfill service requirements.
  • Leverage extensive application knowledge to identify, manage, and resolve intricate issues related to Active Directory, Azure, Intune, operating system management, and security DevOps.
  • Design, deploy, and sustain a standardized operating system deployment infrastructure for all servers, workstations, and operating systems across both enterprise and cloud environments.
  • Engineer and implement tools for operating system deployment, software, and patch distribution management such as RIS/WDS, WPE, MECM/SCCM/OSD, Intune, and WSUS.
  • Assess and recommend workstation hardware, including desktops, laptops, tablets, peripherals, and accessories.
  • Ensure all operating systems are equipped with the latest security updates and service packs, including device driver maintenance through patch management and software distribution.
  • Automate installations and repetitive tasks associated with workstation and server administration using scripting languages like PowerShell and Windows Host Script.
  • Lead the creation of application installation packages utilizing Task Sequencing, PowerShell, and Windows MSI.
  • Design and support infrastructure for AI, Copilot solutions, and endpoint management across all domain and cloud-joined workstations and servers.
  • Possess extensive knowledge of Microsoft Landing Zone and PowerShell to troubleshoot and resolve issues within areas of expertise.
  • Provide technical assistance to other IT analysts, aiding in operating system deployment, cloud, and application software installation.
  • Log technical support incidents and requests into the ticket management system, ensuring SLAs and OLAs are adhered to for incident response and resolution. Communicate clear updates to incidents and resolutions to users.
  • Engage in problem-solving and knowledge-sharing initiatives and other process enhancements.
  • Prepare and update technical documentation, ensuring non-technical decision-makers comprehend technical matters.
  • Be available outside of standard working hours as necessary.

Qualifications:

  • Bachelor's Degree in a relevant field or equivalent educational and professional experience.
  • A minimum of 10 years of experience in creating and supporting operating system images for all workstation and server hardware and virtual machines in an enterprise environment.
  • Experience in a legal environment is advantageous, with experience maintaining the core infrastructure of workstation and server imaging, software, and patch distribution management such as RIS/WDS, WPE, MECM/OSD, WSUS.
  • Strong knowledge of scripting languages and automation of repetitive tasks through scripting languages like PowerShell. Additional knowledge of Windows Host Script and Visual Basic scripting and programming is beneficial.
  • Strong knowledge of application installation package creation using Task Sequencing, PowerShell, and/or Windows MSI.
  • Experience administrating and managing Microsoft Landing Zone, Azure, Intune, and other Microsoft Cloud technologies.
  • Ability to perform quality assurance and testing for both client/server and web applications.
  • Ability to collaborate with software development, software integration specialists, and business process owners.
  • Solid understanding of the application lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control, and deployment.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

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