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Customer Engagement Center Representative

2 months ago


Spokane, Washington, United States Banner Corp Full time

Customer Engagement Center Representative

Job Category: Client Engagement Center

Requisition Number: CLIEN004557

Job Details

Overview

As a Customer Engagement Center Representative, you will deliver outstanding customer support to clients reaching out to the bank via phone, email, or online channels. Your role will involve providing information, resolving inquiries, and identifying opportunities to enhance client relationships through cross-selling initiatives.

Key Responsibilities

  1. Deliver exceptional client service.
  2. Investigate and rectify issues and discrepancies.
  3. Support clients and branches with online and mobile banking, as well as loan-related transactions.
  4. Contribute to achieving departmental service quality objectives.
  5. Proactively assess client service needs, address inquiries, provide account details, and execute various transactions on behalf of clients.
  6. Expand existing client relationships by cross-selling products and services or referring clients to the appropriate sales personnel.
  7. Utilize computerized systems to collect information, troubleshoot, and monitor calls.
  8. Adhere to policies, procedures, security protocols, and regulatory requirements.

Qualifications

Education & Certifications

High School Diploma required.

Experience

A minimum of one year of experience in a call center, retail banking, or operational role is essential.

Knowledge, Skills, and Abilities

  • Demonstrated ability to provide professional, accurate, and responsive client service.
  • Effective verbal and written communication skills, including proper phone and email etiquette.
  • Experience in successful sales and referrals.
  • Strong negotiation, customer service, and time management skills.
  • Able to manage multiple tasks simultaneously and adapt to a dynamic team environment.
  • Familiarity with federal and state laws and regulations related to deposit accounts and operations.
  • Proficient in Microsoft Office applications and capable of managing multiple computer systems concurrently.

Travel

0%

Compensation & Benefits

Competitive base salary with bonus potential.

Comprehensive employee benefits package, including medical, dental, vision, health and dependent daycare funds, life and disability coverage. Benefit eligibility begins the first of the month following your start date.

Paid vacation, sick leave, and 10 company-paid holidays.

401k plan with up to 4% matching.

Tuition reimbursement available after one year of service (up to $5,250).

About Banner Corp

With over 130 years of experience, we are committed to core values that endure: listening, learning, and assisting businesses and individuals in achieving their goals. Our dedication to providing exceptional value has earned us recognition as one of the Best Banks in the Pacific Region by Money Magazine in 2019. Furthermore, our financial strength and stability have led Forbes to name us one of the Best 100 Banks in America for the past four years.

With more than $12 billion in assets and over 200 locations across multiple states, we recognize our role in the economy and take this responsibility seriously. We prioritize employee volunteerism and contribute millions of dollars annually to community organizations.

Banner Corp is an Equal Opportunity Employer dedicated to fostering diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability, or protected veteran status.