Customer Service Representative

5 days ago


Spokane, Washington, United States TEKsystems Full time
Customer Service Representative Opportunity

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and promoting our products and services.

Key Responsibilities:
  • Assist customers with new and existing claims
  • Promote participation of our client's preferred provider programs and services when applicable
  • Provide telephone coverage in accordance with position description
  • Adhere to the standards put forth in call strength audit guidelines
  • Actively work to increase product knowledge – utilize KM and resources from the SCO Intranet pages
  • Meet performance and dependability expectations as outlined by management
  • Contribute to a positive and respectful environment that fuels engagement
Requirements:
  • Secure and maintain state and non-resident licenses
  • Regular evening, weekend, and holiday coverage as dictated by business needs
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Outlook and Word
  • Complete ongoing job-related training as assigned through ATLAS or otherwise
Benefits:
  • Medical, dental, vision coverage
  • Short- and long-term disability
  • Life insurance
  • Generous leave programs, including paid parental bonding leave
  • Student Loan Repayment and Tuition Reimbursement programs
  • Competitive salaries and exceptional benefits
  • Family support benefits, including back-up care
  • Fitness and wellness reimbursement
  • Employee community involvement

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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