Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and promoting our products and services.
Key Responsibilities:- Assist customers with new and existing claims
- Promote participation of our client's preferred provider programs and services when applicable
- Provide telephone coverage in accordance with position description
- Adhere to the standards put forth in call strength audit guidelines
- Actively work to increase product knowledge – utilize KM and resources from the SCO Intranet pages
- Meet performance and dependability expectations as outlined by management
- Contribute to a positive and respectful environment that fuels engagement
- Secure and maintain state and non-resident licenses
- Regular evening, weekend, and holiday coverage as dictated by business needs
- Excellent written and verbal communication skills
- Proficiency in Microsoft Outlook and Word
- Complete ongoing job-related training as assigned through ATLAS or otherwise
- Medical, dental, vision coverage
- Short- and long-term disability
- Life insurance
- Generous leave programs, including paid parental bonding leave
- Student Loan Repayment and Tuition Reimbursement programs
- Competitive salaries and exceptional benefits
- Family support benefits, including back-up care
- Fitness and wellness reimbursement
- Employee community involvement
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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