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Service Equipment Specialist

2 months ago

Madison, Wisconsin, United States Gordon Flesch Company Full time

POSITION OVERVIEW:

Join a dynamic team at the Gordon Flesch Company, where we prioritize high performance, exceptional benefits, and a healthy work-life balance. As a recognized employer in the regions of WI, IL, IN, IA, and OH, we value the dedication and creativity of our associates, who consistently deliver outstanding results for our clients and the community.

The compensation for this role is commensurate with experience.



Key Responsibilities:
  • Participate in technical training sessions at GFC facilities and national manufacturer training centers.
  • Develop the capability to operate independently.
  • Primarily maintain and service printers and Multi-Functional Devices.
  • Achieve proficiency in the servicing of assigned equipment.
  • Troubleshoot basic connectivity issues related to printing and scanning.
  • Update and manage machine firmware as necessary.
  • Assist with software installations and provide ongoing support.
  • Maintain an accurate inventory of car stock.
  • Efficiently handle service call assignments based on location and urgency.
  • Utilize mobile dispatching software to accurately dispatch, arrive, and close out service calls.
  • Deliver high-quality customer service to both internal and external clients.

Qualifications:
  • High school diploma or equivalent.
  • Strong organizational skills.
  • Effective verbal and written communication abilities.
  • Proficient in using company-provided technology, including laptops, smartphones, and software applications.
  • Ability to pass required drug screenings and background checks.
  • Capability to lift up to 75 pounds.
  • Maintain a valid driver's license and appropriate auto insurance as per state regulations.
  • Access to a reliable vehicle with secure storage for company-issued equipment.

Preferred Skills:
  • Basic knowledge of electronics and mechanical systems.
  • Understanding of network connectivity.

The Gordon Flesch Company offers a comprehensive benefits package, including Medical, Dental, Personal Time, Vacation Time, 401(k) with matching contributions, a Wellness Program, and more. For detailed information about our Benefits Program, please visit our website.

We are an Equal Opportunity Employer, committed to fostering a diverse workplace that welcomes individuals from all backgrounds, including qualified females, minorities, and special disabled veterans.


APPLICATION INSTRUCTIONS:

To apply, please submit your application online.